An IT Infrastructure Solutions Provider able to execute IT Projects Professionally

Code of Conduct

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Excellence, Integrity, and Innovation in

IT Infrastructure Solutions and Services

 

Introduction

 

The success of IT SYNERGY S.A. relies on our commitment to ethical practices, client satisfaction, and fostering a professional, inclusive workplace. This Code of Conduct establishes clear expectations for behavior and decision-making for employees, contractors, vendors, and all other stakeholders. By adhering to these principles, we build trust, drive innovation, and maintain our reputation as a leader in IT infrastructure Solution & Services.
Our mission is to deliver secure, innovative, and reliable IT infrastructure solutions while upholding integrity and ethical practices. This Code ensures that all employees, partners, and contractors act in compliance with Greek laws, EU regulations, and global best practices.

 

1. Professional Standards

 

1.1 Quality and Excellence

• Deliver all services with commitment to quality and attention to detail.

• Follow industry’s best practices and company standards to ensure consistency and reliability.

• Address clients’ needs promptly and with professionalism.

1.2 Accountability

• Take ownership of tasks, decisions, and outcomes.

• Communicate transparently with team members and clients about project statuses, risks, or challenges.

• Accept constructive feedback and use it as a tool for growth and improvement.

 

 

 

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2. Ethical Business Practices

 

2.1 Compliance with Laws and Regulations

• Abide by all applicable laws, regulations, and industry standards.

• Ensure full compliance with relevant certifications, such as ITIL, and other frameworks governing IT infrastructure services.

 

2.2 Conflict of Interest

• Disclose any relationships, financial interests, or activities that may create a conflict of interest.

• Refrain from decision-making that prioritizes personal gain over the company’s or client’s interests.

 

2.3. Antitrust and Competition

We are committed to fair competition and compliance with Greek and EU antitrust laws.

• Prohibited Practices:

  • Price-fixing, market-sharing, bid-rigging, and abuse of market dominance.

  • Sharing sensitive business information (e.g., pricing or market strategies) with competitors.

• Guidelines:

  • Consult legal counsel before engaging in agreements that may affect competition.

  • Refrain from making statements or entering discussions that could be interpreted as anti-competitive.

Violations may result in penalties under Greek Competition Law and EU competition regulations.

 

2.4. Improper Payments, Money Laundering, and Economic Boycotts

We strictly prohibit corruption, bribery, and any form of money laundering.

• Improper Payments:

  • Gifts, bribes, or favors to influence business outcomes are prohibited.

  • Transparency is required for all business courtesies, which must align with Greek anti-bribery laws and EU standards.

• Money Laundering Prevention:

  • Conduct due diligence to ensure the legitimacy of client funds and business partners.

  • Report suspicious transactions to authorities, complying with Law 4557/2018 on anti-money laundering.

• Economic Boycotts:

  • Avoid participating in illegal economic boycotts or restrictive trade practices.

 

2.5. Dealing with Government

We adhere to the highest standards when interacting with public officials and government entities in Greece.

• Government Contracts:

  • Comply with transparency requirements under Law 4412/2016 for public procurement.

  • Ensure truthful representation of qualifications in all government tenders.

• Prohibited Actions:

  • Do not offer gifts, financial incentives, or any form of personal gain to public officials.

  • Avoid conflicts of interest when bidding on government contracts.

 

2.6. Lobbying of Government Officials

Lobbying is a legitimate activity when conducted transparently and within the framework of Greek law.

• Authorized Lobbying:

  • Employees must seek approval before engaging in lobbying activities.

  • Maintain accurate records of all lobbying efforts.

• Prohibited Practices:

  • Do not engage in unregistered lobbying activities or use undue influence to gain favors.

  • Avoid any appearance of impropriety when interacting with officials.

 

2.7. Trade Compliance Laws and Regulations

Compliance with trade laws is critical in a global IT environment.

• Import and Export Compliance:

  • Ensure compliance with Greek Customs Code (Law 2960/2001) and EU export control regulations.

  • Screen all transactions for compliance with international sanctions and embargoes.

• Restricted Parties:

  • Avoid dealings with entities or individuals subject to sanctions under EU or UN regulations.

 

3. Information Security and Data Protection

 

3.1 Confidentiality

• Protect client, company, and employee data from unauthorized access, sharing, or misuse.

• Follow internal protocols to safeguard intellectual property and trade secrets.

3.2 Data Compliance

• Ensure compliance with data protection laws, such as GDPR or other applicable regulations.

• Perform regular audits and follow the best practices in cybersecurity to mitigate risks.

3.3 Reporting Breaches

• Report any suspected data breaches or vulnerabilities immediately to the IT security team.

 

4. Workplace Conduct

 

4.1 Respect and Inclusion

• Treat all individuals with dignity, respect, and professionalism.

• Promote diversity and inclusion, ensuring equal opportunities for all.

4.2 Zero Tolerance for Harassment

• Harassment, discrimination, or bullying in any form is strictly prohibited.

• Violations will be investigated promptly and may result in disciplinary action.

4.3 Collaboration and Teamwork

• Foster a culture of open communication, mutual respect, and shared goals.

• Support colleagues in achieving project milestones and resolving challenges.

 

 

 

5. Responsible use of IT resources

 

5.1 Acceptable Use

• Use company-provided hardware, software, and network systems responsibly and only for business purposes.

• Prohibit unauthorized downloads, installations, or modifications that could compromise IT systems.

5.2 Cybersecurity Practices

• Use strong, unique passwords and update them regularly.

• Avoid clicking on suspicious links or opening unverified attachments in emails.

• Report phishing attempts or suspicious activity immediately.

 

6. Environmental Responsibility

 

6.1 Sustainable IT Practices

• Advocate for energy-efficient solutions, such as virtualization and cloud computing, to reduce environmental impact.

• Minimize electronic waste by following company policies on recycling and responsible disposal.

 

7. Reporting, Accountability and Disciplinary Measures

 

7.1 Reporting Violations

• Report any suspected violations of this Code of Conduct to the Compliance officer.

• Confidentiality will be maintained for all reports made in good faith.

• Reporting to Greek or EU regulatory authorities where required by law.
   

7.2 Protection Against Retaliation

• Retaliation against employees or stakeholders who report violations in good faith is strictly prohibited.

 

7.3 Investigations

• All reported incidents are investigated thoroughly and impartially, with appropriate corrective actions taken.

 

8. Consequences of Violations

Non-compliance with this Code of Conduct may result in:

• Disciplinary action, up to and including termination of employment.

• Legal consequences if violations include breaches of law or regulations.

• Contractual penalties for vendors, contractors, or partners found in breach.

 

9. Acknowledgment

All employees, contractors, and stakeholders are required to read and acknowledge their understanding and commitment to this Code of Conduct.